The CDDO has adopted dispute resolution procedure pursuant to K.A.R. 30-64-31 and approved by the Council of Community Members. The Grievance/Dispute will be dealt with in accordance with Procedures of the Community Council.
The right to access the dispute resolution process including internal and external method of appeal to resolve the dispute with the provider, or any other part of the community service system will be reviewed annually with the person served and/or their guardian as applicable.
The Community Council will review quarterly any formal grievances or disputes that have come to the attention of the CDDO. The Community Council will review annually a summary of all grievances/dispute activity to determine trends and any areas for service improvement.
The right to access the dispute resolution process including internal and external method of appeal to resolve the dispute with the provider, or any other part of the community service system will be reviewed annually with the person served and/or their guardian as applicable.
The Community Council will review quarterly any formal grievances or disputes that have come to the attention of the CDDO. The Community Council will review annually a summary of all grievances/dispute activity to determine trends and any areas for service improvement.